skip to main content

Auburn Union

School District
placeholder for top bar

    Complaints

    HOW TO RESOLVE A COMPLAINT
    The first step in resolving a complaint is to speak with the staff involved and/or the administrator of the school site.  If there are issues that cannot be resolved there or if the issue is very serious, a more formal process may be followed.  Information about how to file complaints can be found in Board policy 4119.11-4319.12, 5141.4, and AR 5147.  Board policies are accessible through the Board of Education section of this website.

    general complaint is a written statement alleging concerns with a District employee, student, or any unresolved school process.  To file this type of complaint, please download and complete a complaint form.  Please check the "general complaint" box on the form.

    A uniform complaint is a written statement alleging discrimination, harassment, or a violation of a federal or state law or regulation.  A complaint must be filed by way of the Uniform Complaint Procedures (UCP) as written in the California Code of Regulations, Title 5, Sections 4600-4687.  Please download and complete a complaint form.  Please check the "uniform complaint" box on the form.

    A Williams complaint refers to insufficient instructional materials, to an emergency or urgent facility condition that poses a threat to the health and safety of pupils, or to teacher mis-assignment or vacancy.  This type of complaint may be filed anonymously.  To file this type of complaint, please download and complete a Williams complaint form.
    COMPLAINT RESOLUTION TIMELINE
    If you have spoken directly to the staff involved and the concern remains unresolved, please submit the appropriate complaint form.  If you are unsure which type of complaint you are filing, please file a general complaint.  Once the complaint is filed, you should expect a phone call from the appropriate administrator within two (2) business days.

    The District attempts to resolve all general and uniform complaints within thirty (30) days.  If there is a prolonged investigation, the process may take up to a maximum of sixty (60) days.  Williams complaints must be resolved within sixty (60) days of receipt.  
     
    Resources:
     
    FILING A TITLE IX COMPLAINT

    FILING A TITLE IX COMPLAINT

    Filing a Title IX Complaint with the School District
    Student complaints shall be submitted in written form in accordance with Board Policy 1312.3 - Uniform Complaint Procedures. If the complainant is unable to prepare the complaint in writing, administrative staff shall help him/her to do so.
     
    Complaints must be filed within six months from the date when the alleged unlawful discrimination occurred, or from the date the complainant first obtained knowledge of the facts of the alleged discrimination, harassment, intimidation, or bullying that is based on sex. The time for filing may be extended up to 90 days by the Superintendent or the Superintendent’s designee, for good cause, upon written request by the complainant setting forth the reasons for the request for an extension of time to file a written complaint.
     
    All complaints shall be appropriately investigated in a timely manner. Within 10 business days after the compliance officer receives the complaint, the compliance officer, or designee, shall begin an investigation into the complaint. The investigation shall include an opportunity for the complainant, or the complainant’s representative, or both, to present the compliance officer, or designee, with any evidence, or information leading to evidence, to support the allegations in the complaint. The District shall issue a written decision based on the evidence within 60 calendar days from receipt of the written complaint by the District.
     
    Any complainant who is dissatisfied with the District’s final written decision may file an appeal in writing with the California Department of Education within 15 calendar days of receiving the District’s decision.
     
    Complaints made by or on behalf of students may also be filed with the U.S. Department of Education, Office of Civil Rights within 180 calendar days of the date of the alleged discrimination, unless the time for filing is extended by the Office of Civil Rights for good cause shown under certain circumstances.